Refund policy

Refund & Return Policy

Each item is made to order, which means returns and exchanges are limited.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo and description of the issue. We’ll make it right.

Because items are produced specifically for you, we do not accept returns or exchanges for:

• Incorrect size selection

• Change of mind

If you’re unsure about sizing or product details, we’re happy to help before you order.

If a refund is approved due to damage, defect, or error, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

For any questions, feel free to contact us at hi@southernsunstudios.com.